SportsVend
Access the full SportsVend user guide, or find solutions to common issues in the section below.
Sportsvend APP
Login to the backend of your machine here.
NAYAX PAYMENT APP
Download the Moma app to see your transactions
PAYMENT ISSUES
To verify whether a payment has been processed, or to issue a refund, log in to your Moma app (download the Moma app above) and follow the steps illustrated in the screenshots below.
You can cross-reference the transaction time and the four-digit payment code (highlighted by point 2 below) in the Racketrent backend.
All refunds are processed via the Moma app.
If you are experiencing issues with the card reader, it may have lost connection with the machine. Please follow the steps below to resolve this.
1. Restart via the Moma app. Log in to the Moma app above and select Restart. Allow up to 5 minutes for the card reader to reconnect before proceeding.
2. Power cycle the machine. If the issue persists, switch the machine off at the mains, wait a few seconds, then switch it back on.
3. Contact Nayax technical support. If the problem remains unresolved, call Nayax on 020 3455 4800 and press 1 for technical support.
You will need your Serial Number, which can be found on the back of the Nayax card reader and in the WhatsApp group description.
PRODUCTS
Products can be added to your SportsVend machine on your mobile (login above) or through the desktop login here.
Before assigning products to specific slots, they must first be created in the system.
Follow the step-by-step screenshots below for mobile, or refer to the screen recording for desktop guidance.
1. Add products to the database by uploading an image, product name and price.
2. Assign your products to specific slots
3. Bulk assign products to numerous slots at the same time.
Follow the screen recording below to add and assign products on your desktop.
When the products have been added to the machine you can edit information such as price by following the below steps.
REPORTS
HARDWARE & CONNECTIVITY
To connect your machine to the internet, follow the video below.
Your machine can connect via either 4G or Wi-Fi.
Note that this step must be completed using the mouse located inside the machine (which should be connect via USB circled in the image below)
Software & Display
This message appears when the system detects that no products are currently available in stock.
To resolve this, navigate to the backend and add products to your inventory and then filling up a whole floor.
If you do not track stock levels, we recommend entering a high quantity to prevent this message from displaying.
