privacy policy

Introduction

Swoop Vending (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vending machines, visit our website, or interact with our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name and contact details (email address, phone number)
  • Payment information (processed securely through third-party payment processors)
  • Account information if you create an account with us
  • Correspondence and communications with our customer service team

Usage Information

When you use our vending machines or website, we may automatically collect:

  • Transaction details (products purchased, time and location of purchase)
  • Device information (IP address, browser type, operating system)
  • Usage patterns and preferences
  • Location data from vending machine interactions

Payment Information

We work with secure payment processors to handle transactions. We do not store complete payment card details on our systems. Payment information is processed in accordance with Payment Card Industry Data Security Standards (PCI DSS).

How We Use Your Information

We use the information we collect to:

  • Process transactions and provide our vending services
  • Maintain and improve our vending machines and services
  • Provide customer support and respond to enquiries
  • Send important notices about our services
  • Analyse usage patterns to optimise machine placement and inventory
  • Comply with legal obligations and resolve disputes
  • Develop new products and services

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

  • Payment processing companies
  • Equipment maintenance providers
  • Customer service platforms
  • Analytics services

Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Legal proceedings or court orders
  • Government or regulatory requests
  • Protection of our rights, property, or safety
  • Investigation of fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and updates
  • Access controls and employee training
  • Secure data centres and network infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Transaction records may be retained for accounting and legal compliance purposes.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request copies of your personal information
  • Rectification: Request correction of inaccurate or incomplete information
  • Erasure: Request deletion of your personal information
  • Restriction: Request limitation of processing your information
  • Portability: Request transfer of your information to another service
  • Objection: Object to processing of your information for certain purposes
  • Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details provided below.

Cookies and Tracking Technologies

Our website and vending machines may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences, though this may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the effective date.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Swoop Vending Email: info@swoopvending.com Address: 5 Ashmead Mews, Alsager, Cheshire, ST7 2XW

Complaints

If you believe we have not handled your personal information in accordance with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.